In depth
Learn more
You need none of this to support a demand. It exists for those who want to understand how decisions are made, which rules apply and what has actually happened.
Knowledge library
Short texts on organising, negotiation, sources and collective action.
Decision methods
How a consumer union can decide, and what each method means.
Consumer union rules
What a union must meet to be approved, and to stay approved.
Organiser tips
Practical advice for starting or running a consumer union.
The organising gap
Why customers stand alone against companies, in figures.
Outcomes
Documented results: what was demanded, what changed and when.
Just looking for a quick explanation?
The five short answers and the five steps are on How it works.